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Terms & Conditions of Booking & Stay

Your payment must be received before we can confirm your booking. Once your full payment has been confirmed it forms a binding contract between us and the following conditions of hire form the basis of this agreement:

1.  Our campsite’s safety and other rules must be observed at all times – we try to keep rules to a minimum and we will do our best to make sure you have a relaxing time, but some things just need to be set out in rules, especially where your health and safety is concerned and that of other campers.

2. We can accept no responsibility for loss of or damage to goods, or injury or death to persons, to the extent that such liability can be lawfully excluded. Cars, cycles, electronic devices, vehicles, motor caravans and tents, together with their contents and any accessories are left at your own risk. We cannot be held responsible for any loss of or damage from or to any vehicle or its contents whatsoever.  We don’t expect bad stuff to happen and take all reasonable precautions to avoid any such incidents & we ask that you do the same.

3. If we are unable to make available the pitch or property booked through circumstances completely beyond our control (e.g., fire, flood), either an alternative pitch or booking postponement will be provided.

4. No refunds will be offered if you cannot complete your stay for any other reason. This will include if we have to ask you to leave due to being too noisy at unreasonable hours or other seriously anti-social behaviour likely to offend either our staff or our other guests. 

5. We regret that monies paid are non-refundable/transferable, except for 3 above and 12 below.

6. The number of people must not exceed the number stated when the booking was made except by prior arrangement, and in any event shall not exceed the capacity as advertised. If the number of people in your booking changes, please just drop us a line and we will do our best to accommodate you all. 

7. We reserve the right to decline adult only group bookings. Where we choose to accept adult/mainly adult groups this will be by exception and we will email you separately to confirm any specific conditions of acceptance.

9. Facilities and amenities may be altered or withdrawn if circumstances beyond our control necessitate this (e.g., Health and Safety rules, drought orders, excessive rainfall etc .)

10.  For reservations made less than 48 hours in advance the full cost of the stay must be paid in full at the time of booking.

11. Music must be turned off at 10pm and cannot restart until 8am the next day.

12. Cancellations.  We know that sometimes the unexpected does happen and you have to cancel your holiday.  All cancellations will be refunded in accordance with the following terms:

  • For any cancellations made more than 28 days before date of arrival, 50% of the deposit and 100% of any additional payments will be refunded (minus any commissions)

  • For any cancellations made less than 28 days but more than 14 days before date of arrival, 0% of your deposit will be refunded.  Any payments made in addition to the deposit will be refunded, minus any commissions.

  • For any cancellations less than 14 days from the date of arrival, none of the amount paid will be refunded.

  • If you reduce the number of people, we are unable to give you a refund.

  • Please also note that we will deduct from any refund amount any commission fees charged by third party booking systems and the processing fee charged by our payment provider (typically around 1.5%).

13. Hirers are responsible for making good any damage or breakages, replacing like with like wherever possible. Please advise the warden of any breakages or damages as soon as possible during your holiday. We won’t rip you off with any breakage charges but please do be honest.

14. We ask that you all non-glass rubbish is taken to the commercial waste bins near the entrance to the site from the road. Glass bottles can be left in the marked area near the warden pitch.

15.  In the event of a complaint, please notify the warden immediately so that this can be resolved to your satisfaction during your holiday. Unfortunately, we cannot be held liable for any shortcomings if these are not reported at the time. Please don’t vent your dissatisfaction via a poor review without giving us the opportunity to fix it.

16. Dogs are allowed on the understanding they are not permitted on any furniture and are kept under close control on a lead at all times while on the site. You agree to clear up after your dog and to dispose of the waste in the appropriate bins.

17. You are welcome to have visitors provided you let us know and that they abide by the same rules and leave the site by 10pm. There is no visitor parking, so we reserve the right to refuse entry if we do not have the space to accommodate them.


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Netherwood House, Whitchurch Rd, Chester, CH3 6AF

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